Customer Service & Administration

Customer Service Excellence

• Effective communication and active listening.
• Resolving customer complaints and handling difficult situations.
• Building and maintaining positive customer relationships.

Administrative Skills

• Organisational and time management skills.
• Record-keeping and data management.
• Efficient use of office software tools.

Supervisory and Leadership Skills

• Team management and motivation.
• Leadership strategies for administrative roles.
• Problem-solving and decision-making in a supervisory context.

Professional Development and Networking

• Building a personal brand in customer service and administration.
• Networking strategies for career growth.
• Staying updated on industry trends.

Industry Experienced Instructors

Our team of seasoned instructors comprises industry professionals with a wealth of experience in customer service and administration. They bring real-world insights and practical knowledge to the classroom, ensuring you receive top-tier education that directly applies to your future career.

Practical, Job-Ready Curriculum

Our Level 3 Course is meticulously crafted to cover all aspects of customer service and administration. From foundational concepts to advanced skills, our curriculum is geared towards making you job-ready from day one. We integrate real-world scenarios and case studies to enhance your problem-solving abilities.

Flexible Learning Solutions

Recognising the diverse needs of adult learners, we offer flexible learning options. Choose from evening classes, weekend sessions, or a blended learning approach that combines online and in-person instruction. Our goal is to make education accessible and convenient for you.

Modern Learning Facilities

Quack Recruitment & Training takes pride in providing modern learning facilities equipped with the latest technology. Our classrooms are designed for interactive learning, and our training environments simulate real-world customer service and administrative scenarios to enhance your practical skills.